Check-in is at 2:00 PM, and check-out is at 12:00 PM.

Early check-in or late check-out beyond your booked dates is subject to availability and may be chargeable.

Any early check-in or late check-out request must be directed to and reconfirmed with the hotel by contacting us at +91 7993889966 or bookings@saipavilion.com ahead of arrival.

As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card and address proof at the time of check-in.

• Foreign nationals are required to present their valid passport and visa.
• Indian nationals can present any government-issued photo identity address proof card, e.g. Driving License, Passport, Aadhaar card, or Voter ID card. PAN Card will not be accepted as a valid ID or address proof.

Please note that failure to abide by this can result in the hotel denying check-in.

All bookings must be guaranteed at the time of reservation by a valid credit card. All major credit cards are accepted.

All additional charges other than the room charges and inclusions mentioned in the booking voucher are to be borne and paid at check-out. Please make sure you are aware of any such charges that may come as extras, such as mini bar, laundry, telephone calls, room service, or snacks.

Any changes or booking modifications are subject to availability, and additional charges or a different tariff may apply depending on the season, as per hotel policy.

Guests are requested to cancel reservations within the specified periods below to avoid any cancellation charges.

Reservations made on promotional offers requiring 100% advance deposit at the time of booking are non-cancellable, non-refundable, and non-amendable for the entire length of stay.

Failure to check in to the hotel will attract the full cost of stay or a penalty as per the hotel's cancellation policy.

Upon receiving a cancellation request from the guest (as per the cancellation/no-show policy), the hotel will promptly contact the bank to process the refund.

The refund will be made to the same credit card used to make the booking. In a normal scenario, the refunded amount reflects in the next billing cycle of the credit card; however, it can take up to 30 business days for the actual crediting to take place, depending on the bank's practices.

We are happy to confirm group reservations against an advance payment or on receipt of a valid credit card number and expiry date.

For group bookings, please contact us directly at bookings@saipavilion.com so we can help arrange your stay.

The number of children allowed varies by room type and can be checked at the time of booking. Two children up to 11 years of age can stay in the parent's room without an additional charge; a maximum of one child's bed can be placed in a room at no additional charge.

If a child is above 12 years of age, an extra bed will be provided at additional cost.

GST of 5% applies to the room tariff.

An extra bed can be arranged for ₹400 per night, subject to availability.

The Government of India has introduced a 'no smoking' rule for hotels, restaurants, and all public places. Smoking is prohibited in all parts of the hotel except in designated guest rooms.

Bookings made through our online booking engine are processed securely by our booking partner. For questions about accepted payment methods for your specific reservation, please contact us directly.